Welcome to Cheap Shoes Store’s FAQ page! We’re here to help you step into comfort with ease. Below you’ll find answers to common questions about our affordable, comfortable footwear and services.
About Our Products
What types of shoes do you specialize in?
We specialize in comfortable, affordable footwear including:
- Ankle Strap shoes
- Clogs
- Easy Clean footwear
- Flats
- Mary Janes
- Multi-Strap sandals
- Rocker Outsole technology shoes
- Slides
- Slip-Ons
- Sneakers
- Thong Sandals
- Wedges & Heels
- Women’s Sandals
What makes your Rocker Outsole shoes special?
Our innovative Rocker Outsole Technology promotes natural movement, reducing strain on your feet and joints. These shoes are perfect for those who want comfort that supports their active lifestyle.
Do you offer easy-to-clean shoe options?
Yes! Our Easy Clean collection features footwear designed for simple maintenance, using materials that wipe clean easily – perfect for busy lifestyles.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide with just a few exceptions in some Asian and remote regions. During checkout, you’ll be notified if we’re unable to ship to your location.
What are my shipping options?
We offer two convenient shipping options:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders $50+): 15-25 business days via EMS
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. Items must be unworn, in original condition with all tags attached.
How do I return an item?
Contact our Customer Comfort Team at [email protected] within 15 days of receiving your order to initiate a return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.
Contact Us
How can I contact customer service?
Our Customer Comfort Team is happy to help! Email us at [email protected] for any questions about your order, products, or our services.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. We strive to respond to all emails within 24 business hours.
Still have questions? We’re here to help you find your perfect pair of comfortable, affordable shoes! Contact us anytime at [email protected].